We want you to love your frames. Here is our policy regarding refunds, damages, and returns.
In the rare event that your frame or glass arrives damaged during transit, please contact us immediately at support@basanaframes.com with photos of the damaged frame and packaging. We will rush out a replacement to you free of charge.
Because custom frame dimensions are manufactured specifically to your digital uploads, we cannot accept returns or provide refunds for custom frame orders due to customer sizing errors or mind changes. Please double check your crop sizes and selections before ordering.
Standard sized products (e.g. standard wood or metal frames) can be returned within 14 days of delivery. Items must be in their original condition and packaging. Return shipping charges are the responsibility of the customer.